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Offshore Outsource to India |
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At E-Transition Systems, we provide technical support to our overseas clients in different levels. In our Business Process Outsourcing (BPO) services we provide inbound & outbound calls, email, chat and remote login technical support. Our outsourced technical support services include Level and Level 2 technical support process.
Level 1/ Tier 1 Technical Support:
In our Level 1 technical support we help our clients by providing solutions of the frequently asked questions of their customers. Our technical experts addresses the common queries of the end-users as well as prepare knowledge based support system for our clients.
At E-Transition Systems, we have Level 1 engineers who strive to understand the problem, confirm the configuration setup is defined properly, and perform diagnosis to isolate technical difficulties. Our technical experts can provide solutions to in non-technical ways, which cover the customer’s different issues.
Our Level 1 technical engineers strive to identify the issue and keep on recording the interaction in the knowledge base upon call closure. Sometimes our Level technical support executives fail to provide appropriate solution then they forward the calls to the Level 2 technician.
Level 2/ Tier 2 - Advanced Technical Support:
When a Level 1 technical support executive fails to provide appropriate solution of the customer’s query then our specialists come forward to provide solution. Our Level 2 technical assistance experts always strive to provide appropriate solution within the deadline. We understand how time factor is crucial for our clients’ customers. In our Level 2 technical assistance service we deal with various advance features and possible products bugs or failures. The products/ devices, which are technically complex and require specialist treatment, can be solved through our Level 2 technical support.
To know more about our L1/L2 Technical Support please feel free to contact us
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